Director of Community, Legal Operations
What We’re Looking For
As the Director of Community - Legal Operations, you’ll take charge of developing and scaling our legal operations community. You will play a pivotal role in driving engagement across our platform and live events while ensuring a cohesive, world-class community experience.
We are seeking a dynamic, detail-oriented, and organized professional with a passion for building community and creating unique/compelling event experiences to lead our Legal Operations community in a fast-paced startup environment.
About The Suite
We build high-quality and highly-curated professional communities. We run three such communities today:
The L Suite, (which includes our flagship network TechGC), for General Counsels & CLOs of high-growth private companies, public companies, and investment funds.
The F Suite, for CFOs of high-growth private companies and venture funds.
The E Suite, for CEOs of high-growth private companies.
Each of our communities is unique, but they are all powered by our custom-built platform which our members like to call “the Braintrust.”
We currently have 4,800+ paid members across our communities, representing C-Suite executives from many of today’s leading tech companies (e.g., Airbnb, Slack, Coinbase, Uber, Notion, Bolt, Figma, Airtable, Dropbox, etc.) and venture funds (e.g., a16z, Softbank, Tiger, Accel, Thrive, Battery Ventures, FirstMark, etc.).
On the other side of our communities, we have built deep partnerships with the top law firms (e.g., Latham, Cooley, WSGR, Fenwick, Goodwin, S&C, Davis Polk, etc.), legal/fintech vendors (e.g., Ironclad, LinkSquares, DataGrail, Lawtrades, Morgan Stanley at Work, NPM, SpendFlo, etc.), and professional service providers (e.g., Aon, Deloitte, EY, Franklin Square Group, Marsh, Newfront, etc.) that support these executives. These partners engage with our members as thought leaders and valued advisors/resources, and we foster a unique environment where the two sides of our ecosystem can connect through targeted education, networking, and support.
Our mission is to help today’s leaders make better and faster decisions that propel their companies forward. One of the core ways we are able to do that is by connecting our members to the right advisors/tools at the right time.
We are a well-funded and rapidly scaling startup with a high-impact team of 55+ full-time employees.
Responsibilities
As the Director of Community, Legal Operations at The Suite, your responsibilities will include:
Enhance the Member Experience:
Manage and improve the community platform, including moderation, user support, and engagement initiatives.
Implement member onboarding, retention, and engagement strategies that target both new and existing members.
Analyze community data to drive continuous improvement in member conversion, churn, and retention.
Ensure seamless integration between live events and the online platform experience to encourage deeper engagement.
Work closely with legal professionals, offering tailored support and ensuring a community experience that meets their unique needs.
Optimize Community Programs and Events:
Plan and execute unique and compelling conferences, small group dinners, experiences, and virtual events that bring legal professionals and supporting sponsors together for networking, learning, and growth.
Lead efforts to create and manage sub-communities or interest groups based on data insights and member feedback.
Collaborate with sponsor success team to ensure valuable event experiences for sponsors, including by fulfilling their ICP goals at our events
Collaborate with the product team to enhance platform features, such as integrating chat functions, launching gamification initiatives, and developing onboarding and educational resources.
Innovate creative ways to increase engagement across the platform, ensuring a meaningful community experience for all members.
Develop and Implement Community Strategy:
Design, plan, and execute community-building strategies that balance online and offline engagement.
Spearhead the development of resources, such as help centers and chatbots, to provide excellent member support.
Organize and act as the main point of contact for community advisory boards, ensuring alignment between leadership goals and member needs.
Reporting and Metrics:
Regularly report on community health to the leadership team, including key metrics such as membership growth, retention, engagement, and revenue.
Create and manage dashboards for effective community tracking and analysis, driving data-backed decisions.
Lead bi-monthly company updates on community performance, highlighting key achievements and areas for growth.
Qualifications
We are seeking a well-rounded candidate with these skills and experiences:
Required Experience and Skills:
3+ years experience in Community, Legal Ops, or Business Operations at a high growth tech startup
Experience with community or member support, with an understanding of how to drive community engagement.
Experience leading conferences, unique event experiences, and virtual events
Proficiency in data analysis and experience using metrics to drive strategy, including member engagement, retention, and churn.
Expertise in community platform moderation, support, and engagement.
Excellent communication and interpersonal skills, with the ability to collaborate across departments.
Preferred Experience:
Subject matter expertise in legal operations
Familiarity with Airtable, Zapier, or other similar no-code platforms.
Experience using systems and tools for community management and operations.
Knowledge of key performance frameworks such as OKRs and KPIs in a community setting.
Track record of improving NPS (Net Promoter Score)
Desired Attributes:
Problem Solver: You excel at solving complex problems using rigorous analysis and creative thinking combined with rapid experimentation and iteration.
Innovative: You bring fresh ideas and are always looking for ways to innovate in community management.
Resilient: You thrive in a fast-paced, startup environment and can adapt to changing priorities without missing a beat.
Time Management: You manage your time efficiently, prioritizing the most important tasks to achieve your goals.
Self-Motivated: You can take initiative and work independently, identifying and addressing community needs without extensive oversight.
Benefits
Competitive Compensation of $120,000-$150,000 annually
Competitive equity (0.01% to 0.02%)
Fully-distributed team with a “work from anywhere” environment and flexible work schedule
Company gatherings
Flexible vacation policy + company shut down two weeks per year
Quality medical, dental, and vision insurance
Life insurance and disability benefits
Fitness reimbursement (Peloton)
401(k) plan
Apple laptop equipment